1- Service Description
We offer the following services:
-Mobile Car Wash (cleaning your vehicle at your location)
-Home Cleaning (cleaning inside your home)
All services are provided at the address and time specified by the client.
2- Appointments
Clients must Provide:
- A correct address
- A valid phone number
- Clear details of the services required
If the client is unavailable or provides an incorrect address, it is considered a No-Show.
3- Cancellation Policy
- Cancellation more than 24 hours before the appointment: No fee.
- Cancellation less than 24 hours before the appointment: $20 cancellation fee applies.
- No-Show: If the client is unavailable, unreachable, or provides an incorrect address at the scheduled appointment time, the appointment will be considered a No-Show, and 50% of the total service cost will be charged.
- Late arrivals (more than 15 minutes): The service may be shortened, delayed, or rescheduled, and additional fees may apply.
- Late arrivals (more than 15 minutes): service may be shortened, delayed, or rescheduled (fees may apply).
4- Payment
We accept multiple payment methods (Cash, Cash App, Zelle, etc.)
All cancellation or no-show fees be paid in full.
5- Client Responsibilities
Clients agree to:
- Provide access to the vehicle or home at the scheduled time
- Ensure the space is ready for work
- Remove objects that may obstruct the service
- Inform us of any special conditions or areas that need attention
If conditions are not suitable, the service may be refused or rescheduled.
6- Business Responsibilities
We commit to:
- Providing professional service
- Using clean and secure equipment
- Arriving on time or notifying of delays
- Treating client property with care
7- Safety
For the safety of our staff:
- Pets must be secured
- Work areas must be free of hazards
- Clients must inform us of any risks
We may refuse service if the environment is unsafe.
8- Weather
For Mobile Car Wash services, if weather conditions prevent safe or effective service (heavy rain, snow, etc.), appointments may be rescheduled.
9- Customer Satisfaction
If there is an issue with the service, clients must notify us within 24 hours so we can review or correct the situation if possible.